Your NorDan Delivery
Your NorDan Delivery
Once your order is placed we will advise you of your estimated week commencing delivery date.
Please would you be kind enough to review and double check your delivery environment and advise us immediately should you envisage any issues.
Artic or Rigid Flat Bed / Forklift Offload – By Others
Access suitable, firm ground or suitable road surface. Forklift to be supplied by customer.
Assisted Offload: Hi-Ab Mounted Crane
Off-loaded by trained driver/operator. Site requires firm and level ground to operate safely and a minimum of 10m width on site to allow stabilisers to be positioned.
Assisted Offload: Tail Lift To The Rear – POA
Off-load by tail lift to nearest point of hard standing, i.e. monoblock, tarmac etc. Maximum pallet length is 2.2m. Pallets over this length may require mechanical offload, i.e. forklift or hi-ab.
Understanding Our Pallets
Products are packaged to ensure safe transportation and easy offloading on arrival.
As safety and protection of the product is paramount, all your windows and doors will arrive to site palletised and shrink wrapped / boxed.
Quantities of goods on each pallet will vary depending on size and weight.
Each pallet will be labelled with quantities enclosed and these will coincide with your order acknowledgement documentation.
It is very important that your pallet(s) are stored in a dry and well ventilated area.
The polythene wrapping MUST BE removed to prevent the build-up of condensation on your windows and doors.
Please refer to our installation and maintenance manual for further guidance
Checking – Arrival of Your Products
Please check your delivery note matches the items being delivered.
Once you are fully satisfied, please sign the delivery note, returning a copy to the driver and retain a copy for your records.
It is important that the product quantities received are checked.
If you identify any discrepancies or defects please report them to us within 48 hours maximum of the delivery in writing with photos and prior to any installation, as any responsibility thereafter or outside the 48 hours will not be accepted by Reveal / NorDan.
To download a copy of this please click on the icon below:-
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